My Account

Do I need an account to shop?

No. You can place an order using Guest Checkout without creating an account. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How do I create an account?

Click on the Account or Sign Up option on our website and fill in the required details to create your account.

How can I change my shipping address?

You can update or add a shipping address by logging into your account and visiting the My Account section. If you need to change the delivery address after placing an order, please contact our customer support as soon as possible. Changes can only be made before the order is processed.

What should I do if I forget my password?

Click on Forgot Password on the login page and enter your registered email address. You will receive instructions to reset your password.

How do I know if my order was placed successfully?

After placing an order, you will receive an order confirmation via email or SMS. If you do not receive a confirmation within a reasonable time, please contact our customer support team for assistance.

ORDER

1: How do I place an order?
Following are the steps to place an order successfully:

When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
You will receive an email/SMS of sales invoice which verifies that we have received your order
Your order will be confirmed via phone call by our Customer Service and proceeded for delivery

2: How long will my order take to arrive?
You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.

3: Can I cancel my order?
Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service.shall apply once the order has been placed.

4: Do you take orders over phone call or WhatsApp?
Yes, you can place your order on WhatsApp or phone call on our number. Please ensure to provide the article number, color and size of the product you wish to purchase.

5: What does it mean if I don’t receive a sales invoice via email/SMS after I check-out?
If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.

6: How will I know the status of my order?
You can contact our customer service to know the status of your order. Helpline/WhatsApp:

7: What is the difference between order ID and tracking ID?
Order ID will be issued at the time you place an order, it is a unique number assigned to your transaction. Tracking ID will be issued at the time your order is dispatched, this ID will be used to track your order and the status of delivery. For domestic orders, you can track your order hereFor international orders, you can track your order here

8: How many times does the courier service agent attempt to deliver my order?
You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.

9: Can I add more items to my existing order?
You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID, please contact our customer service immediately.

10: Does adding an item to the cart means that the item is reserved?
Just adding the product in the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.

11: What is the difference between ‘add to wishlist’ and ‘add to cart’?
"Add to wishlist" means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.

PAYMENT

1: What payment options are available?
Following are the payment options available to shop at our online store

Cash on Delivery (For domestic clients only)
Online Payments

2: What happens if my payment fails?
The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.

3: What does Cash on Delivery mean?
If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

4: Is Cash on Delivery service offered to international clients?
No. It is a service offered only to domestic clients.

5: Can I get a refund?
No. Limelight strictly follows ‘No refund’ policy. Kindly, read ourfor further details. Read our Exchange Policy

DELIVERY

Do you ship internationally?

Yes, we offer international shipping to selected countries. Shipping availability may vary depending on your location.

Are delivery charges included in product prices?

No. Delivery and shipping charges are calculated separately and will be displayed at checkout before you complete your order.

How are international shipping charges calculated?

International shipping charges are based on the destination country, package weight, dimensions, and shipping method selected. The final shipping cost will be calculated and displayed during checkout.

Security

Is it safe to use my credit or debit card on your website?

Yes. We take the security of your payment information seriously. All online payments are processed through secure, encrypted payment gateways that protect your personal and financial information. Only authorized personnel have access to necessary transaction details.

Is my personal information secure?

Yes. Your personal information is kept safe and confidential. We do not sell or share your personal data with unauthorized third parties. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.